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Mighty Velo’s Warranty Terms and Conditions

Bike’s Intended Use

Mighty Velo provides warranty based on on the type of road our bicycle models (except for CarryMe and CarryAll bike models) are designed to be ridden on:

Paved roads and tracks only

This bike is designed for individual personal use: riding with two wheels in contact with paved roads and tracks.

In addition, your bike bought at Mighty Velo is not intended for racing, jumps, hops, wheelies, or similar activities which may cause damage to the bicycle and risk injury or death to the rider.

The warranty information below refers to all bicycles sold by Mighty Velo.

 Warranty Coverage

  1. Mighty Velo’s warranty only covers bike frame, including front fork.
  2. Paint and sticker are not covered in this warranty.
  3. Warranty covers non-wearable parts and components.
  4. Warranty does not cover wear and tear items such as: bearings, bushings, tyres, tubes, rims, brake pads, brake and shifter cables, casings, hose, chains, gears, sprockets, cassette, handle grips, bar tapes, pedals and saddles and others which are subject to varying wear life depending on use, load, weather, road conditions etc.

 

Warranty Coverage Period

Mighty Velo provides warranty against manufacturing defects in materials and workmanship under normal riding conditions to the original bike owner (as per indicated on the invoice) are valid from the date of purchase accordingly. This warranty period does not cover any commercial use of any kind of the bike.

Our bike brands are as as follows:

1) BIRDY performance foldable bikes

Two (2)-years: Main frame
One (1)-year: Front fork and all non-wearable bike components. 

2) Reach GT packable bikes

Two (2)-years: Main frame
One (1)-year: Front fork and all non-wearable bike components. 

3) Carryme compact foldable bikes

Two (2)-years: Main frame
One (1)-year: Front fork and all non-wearable bike components.

4) CarryAll compact foldable tricycles

Two (2)-years: Main frame
One (1) year: Front fork and all non-wearable bike components.

5) IFMove foldable bikes

Two (2)-years: Main frame
One (1)-year: Front fork and all non-wearable bike components.

6) Iruka performance foldable bikes

 One (1)-year: Main frame, front fork and all non-wearable bike components.

Warranty is valid only for:

  1. a bike that is directly bought from Mighty Velo (proven by official invoice/receipt).
  2. a bike that is bought from Mighty Velo’s authorised online stores www.mightyvelo.com, www.pacificcarryme.com, www.birdybicycle.com, Mighty Velo’s Lazada store or Shopee store or Qoo10 store (proven by official invoice/receipt).
  3. The original owner and is not transferable. 

Your warranty does not cover normal wear and tear, abuse, stunt riding, commercial use, improper assembly or maintenance, installation of parts or accessories not originally intended or compatible, installation of power systems such as engines or electric motors, damage due to accident, weather or neglect, or modification of the bicycle.

A defect in material or workmanship is defined as; “A flaw, failure or cosmetic blemish caused by the manufacturing process or material that was not consistent with the original design”. This warranty does not mean “indestructible” as all materials can fail if pushed beyond design and manufacturing limits.

Warranty Exclusions

This warranty does not cover damage and/or defects that occur under the following conditions: 

  • If a bike has been used, ridden, handled, maintained or overloaded in a manner that does not abide by the product specifications, or its intended use.
  • Commercial use of any kind.
  • Normal wear and tear. Parts are subject to varying wear life depending on use, load, weather, road conditions, etc.
  • Original paint finish is considered consumable and is not part of the warranty.
  • Re-painting, anodizing or other cosmetic actions which may damage the frame.
  • If a bike or part has been re-assembled, repaired or maintained by personnel not authorised by Mighty Velo.
  • If a bike has been subjected to accident, misuse, abuse, neglect, improper maintenance, or from anything other than normal and ordinary use of the bicycle, fire, flood, accidental breakage, improper actions by third parties, and/or any event outside Mighty Velo’s control.
  • Modification of the bike frame, fork, handlepost, or components.
  • The bike must not have been subject to any modification, repair or replacements other than authorised by Mighty Velo.
  • If the frame number and/or service tag on the bike has been defaced, modified, manipulated or is otherwise not clearly identifiable. 

Submitting Warranty Claim Guidelines:

1. Contact Mighty Velo where the bike was originally purchased and describe the issue(s).
2. Bring the bike to Mighty Velo for an examination.
3. Warranty claims will be forwarded to Mighty Velo with following evidence:
a) Bike frame number.
b) Picture(s) of defective part(s).
c) Picture(s) of the complete bike.
4. Any parts replaced under warranty will be returned to Mighty Velo and shall be deemed as the property of Mighty Velo.

The final decision of every warranty claim is taken under Mighty Velo’ discretion.

Limitation of Warranty

Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Mighty Velo.

This warranty extends from the date of purchase, applies only to the original owner, and is not transferable.

Mighty Velo will repair or replace any parts that manifest a defect in materials and/or workmanship during the warranty period. Any part that is replaced pursuant to this warranty will be replaced by parts of the same or similar design. However, Mighty Velo reserves the right to replace defective parts with other parts of different design or colour manufactured by or on behalf of provided that such replacement will not reduce the function of the original part. 

Due to product evolution and obsolescence, some components may not be available for older models. In these cases, sourcing and payment for components are the responsibility of the owner.

Mighty Velo may, at its discretion, repair or replace defective parts falling outside the warranty period, but such work shall not be deemed to be any admission of liability.

Any part of the bike frame or bike components replaced under the warranty terms will be covered for the remaining period of the warranty of the bike.

This is the only warranty made by Mighty Velo and no employee, agent, or reseller of Mighty Velo is authorised to make any other warranty on behalf of Mighty Velo.

This warranty is expressly limited to the repair or replacement, at Mighty Velo’s discretion, of a defective part and is the sole remedy of the warranty. This warranty applies only to the original retail purchaser and is not transferable.

This warranty only covers bicycles and bicycle components purchased through Mighty Velo and is only valid within the country in which the bicycle was originally purchased. As not all models or parts are sold in all countries, service is not guaranteed outside of the original country of purchase. Claims made outside of the original country of purchase will be subject to additional fees and/or delays in obtaining service parts and information.

For internet (online) sales, the original country of purchase is defined as the country in which Mighty Velo is located.

Should there be any modifications done on the bike that is not specified by Mighty Velo, the Owner assumes complete responsibility for any risk or injury that may arise from riding or using a bicycle with any modifications or changes from the standard manufacturer’s offering excepting manufacturer mandated modification(s) (“Modified Bicycle”).

The Owner understands that a Modified Bicycle does not necessarily conform to relevant safety standards so using and/or riding is inherently dangerous and may cause serious injuries, including bodily injury and/or damage to personal property.

This limited warranty is in lieu of all other expressed or implied warranties, including any warranty of fitness for a particular purpose or use otherwise applicable to this product. Mighty Velo shall not be liable for any special incidental or consequential damage, including lost profits.

There are no warranties extended other than as provided herein. This limited warranty may be modified only by Mighty Velo.

If any part of this warranty does not comply with local law, then it shall be deemed separable from the rest of this warranty, which remains enforceable and shall be interpreted as the closest meaning of that written above, in English, or the minimum required by such local law. This warranty does not affect the statutory rights of the consumer. 

In no event shall Mighty Velo be responsible for any direct, incidental or consequential damages, including, without limitation, damages for personal injury, property damage or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.

When a warranty case is accepted and processed, the removal, assembly and tuning requirements of any components or frames is borne by the owner.

For some countries, import duties may be charged by Customs authority which become the responsibility of the owner.

Any costs/inconvenience caused by the loss of use of the bicycle/components while the warranty process takes place is not covered by Mighty Velo.

Mighty Velo Pte Ltd reserves the right, at our sole discretion, to change, modify, add or remove any of the Terms and Conditions contained herein at any time and without prior notice.